LuxeGo Privacy Policy

1. Information We Collect

We collect information necessary to provide safe, reliable ride-sharing services in Nepal.

2. How We Use Your Information

We use your information only for the following legitimate purposes:

• To operate the core service: Match riders with drivers, enable real-time tracking, provide navigation via Google Maps, and calculate fares.
• To process payments and payouts securely via Khalti.
• To verify driver identities and ensure platform safety (background checks and document validation).
• To facilitate in-app chat and communication during rides.
• To send essential notifications (ride confirmations, receipts, safety alerts, support responses).
• To improve the app: Analyze anonymized usage patterns, fix bugs, and develop features.
• To prevent fraud, ensure safety, and handle incidents (including emergency support).
• To comply with Nepali law (for example, court orders and regulatory requests).
• Marketing and promotions: Only with your consent or opt-in; you can opt out anytime.

We limit use to the purpose for which data was collected, as required under applicable Nepali privacy law.

3. Sharing and Disclosure

We do not sell your personal information. We share data only when necessary:

• During active rides: Riders can see driver's name, photo, vehicle details, rating, and real-time location. Drivers can see rider's name, photo, pickup and drop-off locations, and phone contact when needed.
• Service providers: Trusted partners such as Google Maps, Khalti, verification services, and cloud providers under strict confidentiality and security obligations.
• Safety and emergencies: Location and contact details may be shared with emergency services, police, or authorities when required for safety or legal reasons.
• Legal compliance: If required by Nepali law, court order, or government authority, or to protect rights and safety.
• Business changes: In case of merger, acquisition, or asset sale, with notice where feasible.
• Aggregated or anonymized data: Shared for analytics or research without direct personal identifiers.

4. Your Choices and Rights

• Location: Disable precise location in device settings or app permissions (this may limit ride matching and tracking).
• Marketing: Opt out of promotional messages in app settings.
• In-app chat: Use only during rides; history may be retained briefly for support.
• Access, correction, deletion: Contact us to request access to, correction of, or deletion of your data (subject to verification and lawful retention obligations).
• Account deletion: Request via support; we delete personal data except what is required for legal or safety reasons.
• Age: Services are for users 18 and older. We do not knowingly collect data from minors.

Under Nepal's Individual Privacy Act, 2075, you have rights including withdrawal of consent (where processing depends on consent), protection from unauthorized use, and secure handling.

5. Data Retention

We retain data only as long as needed:

• Active accounts: While in use.
• Ride and location history: Typically 30 to 90 days, with longer retention for safety incidents, disputes, or compliance.
• Driver verification documents: As required for compliance and platform safety.
• After deletion request: Minimal retention for legal obligations (for example tax or dispute records).

6. Data Security

We use reasonable measures, including encrypted transmission, access controls, and secure servers, to protect your data from unauthorized access, loss, or misuse. No system is completely secure, so please protect your account credentials and report suspicious activity immediately.

7. Changes to This Policy

We may update this policy from time to time. Material changes will be notified through in-app notice or email where appropriate. Continued use of the service after updates means acceptance of the revised policy.

8. Contact Us

For privacy questions, data requests, or concerns:

Thank you for trusting LuxeGo. Safe travels.